Getting started
- Open Clapifax and enter your name, and if you like a callback number and company. They appear in the header of every page you send.
- Scan the pages, or import a PDF or photos. Reorder, rotate and sign them, and add a cover page if you need one.
- Enter the recipient’s fax number. Clapifax checks it and shows the zone and the credits per page.
- Check the total and tap Send Fax. Follow the status live; you get a notification when the fax is delivered or fails.
Credits and payment
How do credits work?
1 credit sends 1 page to the US, Canada, Germany, Austria or Switzerland. Other supported countries use 2 credits per page. The cover page is free. Before you send, the app shows the zone, the credits per page and the total.
Do credits expire?
No, credits never expire. They belong to your Clapifax account and can’t be paid out or transferred to someone else.
When are credits used?
When you send, the credits for the fax are reserved. They are only used when the fax is delivered. Every purchase, fax and refund is listed in Settings → Credits → Activity.
Is there a free fax?
New users can send one fax of up to 3 pages to the US, Canada, Germany, Austria or Switzerland for free, once per device. The app shows the offer when you’re eligible.
How do I get a refund for a purchase?
Refunds are handled by Apple, not by us, because Apple processes all App Store payments. Request a refund at reportaproblem.apple.com, sign in with your Apple Account and choose the purchase. Apple decides on refund requests. If Apple refunds a purchase, its credits are removed from your balance.
Failed faxes
What happens if a fax fails?
If the line is busy, nobody answers or the connection drops, Clapifax tries again up to 2 times, 5 minutes apart. If the fax still can’t be delivered, all its credits go back to your balance automatically, even if some pages got through. The app tells you why it failed, and the refund appears in Activity.
“This number answered as a voice line”
A phone answered, not a fax machine. Check the fax number with the recipient. You weren’t charged.
Why can’t I fax this number?
Clapifax sends to landline fax numbers in the supported countries. Mobile, premium-rate, shared-cost and satellite numbers are blocked, and toll-free numbers only work in the US and Canada.
Sending is paused or “not available yet”
Sending is paused for a while, for example during maintenance. Nothing is charged. Try again later, and email us if it lasts.
Restoring credits and your account
Do I need an account?
No sign-up. Clapifax creates an anonymous account when you first open it, and your credits belong to that account.
How do I keep my credits on a new iPhone or after reinstalling?
Before you switch, open Settings → Account and tap Continue with Apple. On the new device, do the same with the same Apple Account, and your balance is restored. We only receive an anonymous Apple identifier, not your name or email.
What does Restore Purchases do?
Credits are consumable, so the App Store doesn’t restore them like other purchases. Restore Purchases (Settings → Credits) adds any purchase that was paid but not yet credited, for example after a lost connection. To move credits to a new device, use Sign in with Apple.
My credits are gone
If you reinstalled the app or switched devices without backing up with Apple, email us with your App Store receipt and we’ll see what we can do.
How do I delete my account?
Settings → Account → Delete Account. This deletes your account, fax history and documents on the device and on our server, and ends the Sign in with Apple connection. Remaining credits are lost.
Transmission reports and history
Where do I find the transmission report?
Open the fax in History and tap Transmission Report. The PDF shows the date and time (UTC and local), the recipient, the number of pages, the duration, the status and the fax ID, with a thumbnail of the first page. You can share or print it.
Does the report prove that the fax arrived?
It documents the transmission. Courts and authorities don’t always accept a transmission report as proof of receipt, so for important deadlines send early, keep the report and, if in doubt, confirm with the recipient.
Which number does the recipient see?
Faxes are sent from a Clapifax fax number. Your name and the callback number you entered appear in the header at the top of every page.
Supported countries
Clapifax sends to landline fax numbers in these countries. The app shows the zone and price for each number before you send, and the list can change.
| Zone | Credits per page | Countries |
|---|---|---|
| A | 1 | United States, Canada, Germany, Austria, Switzerland |
| B | 2 | United Kingdom, Ireland, France, Belgium, Netherlands, Luxembourg, Italy, Spain, Portugal, Denmark, Sweden, Norway, Finland, Poland, Czechia, Australia, New Zealand, Japan, South Korea, Singapore, Israel |
Your documents
How long do you keep my documents?
Your document goes to our server in Germany only to send the fax. We delete it 24 hours after the fax is delivered or has failed, and never keep a document longer than 7 days. Our telephone provider Telnyx doesn’t store it. The fax record (number, pages, status and times) is deleted from our server after 90 days.
Can I delete a fax sooner?
Yes. Open the fax in History and delete it once it has finished sending. The document, the report and the record are removed from your device and our server right away.
What stays on my device?
Your history, drafts and signatures stay in the app until you delete them. Documents and signatures are protected by iOS data protection and excluded from iCloud backups.
Contact
Email luca@clapilot.com with your question. If a fax went wrong, include the date and time and the fax ID from the transmission report.
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